Visitor services to be revamped

Negotiations will be held with the Karratha Visitors Centre to determine the scope of visitor services to be delivered in the City of Karratha over the next two years.

The discussions follow an expression of interest process that was the culmination of an extensive review of visitor services in the region.

Council is eager to ensure that visitors to the district can obtain tourist information easily at various locations. This will be done through the operation of traditional Visitor Centre services coupled with visitor information booths at various locations throughout the City.

City of Karratha Mayor Peter Long said the increasing focus on tourism meant that quality visitor services were more important than ever.

“The City has projects and funding programs for tourism product development and destination marketing underway and establishing a new model for visitor services is part of the transformation we are making in this space,” Cr Long said.

“Having a friendly, knowledgeable visitor service where tourists can get information and make bookings is a very important part of the visitor experience, especially for the self-drive market which is popular in Karratha,” he said.

“We will work with the Karratha Visitors Centre to determine the appropriate service model and the level of funding required to achieve it for the next two years.”

Officers will review the operations of tourism products and experiences in Roebourne and Cossack currently provided by the Roebourne Visitor Centre to determine options for maintaining or improving these services.

Following the negotiations with the KVC, the proposed scope and fee for service will be brought back to Council for approval.