Front Office Supervisor

Located in a remote coastal destination in Western Australia, an exciting position for a dynamic hospitality professional looking for a sea change and willing to engage with the local community. 

  • Ability to join a team in producing an exceptional standard of friendly service in a fast paced environment

  • Strong communication and organisational skills with an exceptional ability to handle several tasks at the same time. 

  • A vibrant personality with a passion for the hospitality industry

  • Commitment to systems and procedures to ensure all regulated compliance are met

  • RMS Property Management System and previous tour desk experience.

  • Hire car agency experience an advantage. 

You will be required to:

  • Co-ordinate guest accommodation services

  • Manage accommodation bookings for Onslow Beach Resort and the Mackerel Islands using RMS

  • Maintain accurate room rate control and availability status, to maximize room revenue, occupancy and average rate.

  • Actively takes reservation enquiries and make reservations.

  • Manage small hire car agency operations - Avis Australia

  • Ensuring smooth operation of the Front Office & Reservations team 

  • Manage tour bookings and on selling of external operators

  • Engage with the local community and residents

  • Promote our other businesses including Thevenard and Direction Island

  • Promote in house sales and promotions to the local market

  • Ensure a high standard of customer service with attention to quality and presentation

  • Compliance with resort protocols and procedures

  • Ensure guest queries and complaints are handled efficiently and effectively 

Prior experience in a reservations role essential, with F&B experience an advantage.A current manual drivers licence is required.

Subsidised accommodation provided.

Applications should be lodged in the form of CV and cover letter, including 2 recent professional referees and photo, for the attention of the General Manager. 

Applications will be treated in the strictest of confidence.

A current police clearance, pre-employment medical including drug & alcohol & 15FQ personality assessment may be requested for shortlisted applicants

Applications close soon, for immediate start.

Onslow Beach Resort